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Registration Process/Payment



Registration Process:
Registrations will be processed in the order in which they were received: online, in person, or by phone. Full payment is due at time of registration. A receipt will be emailed to you or printed at your request. In the event a program is full, you will be placed on the wait list and notified.

Photo Policy:  By attending or participating in a program, you give us permission to take and publish photos of you.  If you do not wish to be photographed, you must include this request in writing.

Non-residents:  While we do welcome non-residents to register for our programs, Cromwell residents will receive priority in the registration process. A separate fee for non-residents may apply to eligible programs. Some programs are not available to non-residents.

Payment:    Payment may be by check, cash, or credit card.
                   All checks should be made payable to: “Town of Cromwell”.
                   Returned checks are subject to a $20 service charge.

Financial Assistance:  Funding is available on a first-come, first-serve basis to those who qualify. For further information see Financial Assistance Guidelines and Application.

Refund Policy
As Cromwell Recreation Department strives to provide excellent customer service, we make all attempts to provide top-quality programs at reasonable costs. Program costs are based on participation numbers. Refunds can only be given when requested in advance, or when a program’s budget allows.
  • If a program is cancelled by Cromwell Recreation a full refund will be given.
  • Registration may be cancelled up to 5 business days prior to a program starting date. NO REFUNDS on tickets or trips.
  • No refunds will be given once a program has begun unless there is a wait list for the program or there is a medical emergency.  A physician's note will be required.
  • Absolutely no refunds will be given for any unused portion of a program.
  • All refunds are subject to a $10 processing fee. Anyone registered for programs with multiple sessions (i.e. summer camp), the fee would apply to each individual session (7 weeks x $10 = $70) per child.
  • When a program is run by a third party vendor (i.e. Mad Science, etc.) no refunds will be given 5 business days prior to start of the program. 
  • In the case of summer camp, no refunds will be given once a session begins, without a physician’s note.