Refund Policy


Refund Policy
As Cromwell Recreation Department strives to provide excellent customer service, we make all attempts to provide top-quality programs at reasonable costs. Program costs are based on participation numbers. Refunds can only be given when requested in advance, or when a program’s budget allows.
  • If a program is cancelled by Cromwell Recreation a full refund will be given.
  • Registration may be cancelled up to 3 business days prior to a program starting date. NO REFUNDS on tickets or trips.
  • When a program is run by a third party vendor (i.e. Mad Science, etc.) no refunds will be given 5 business days prior to start of the program.
  • All refunds are subject to a $10 processing fee. Anyone registered for programs with multiple sessions (i.e. summer camp), the fee would apply to each individual session (7 weeks x $10 = $70) per child.
  • No refunds will be given once a program has begun unless there is a wait list for the program or there is a medical emergency. A physician's note will be required.
  • Absolutely no refunds will be given for any unused portion of a program.
  • In the case of summer camp, no refunds will be given once a session begins, without a physician’s note.




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